1. Services
Cleen offers mobile car detailing services, providing all necessary equipment and cleaning products, at the Customer's location. The Customer agrees to allow Cleen access to the vehicle(s) to perform the services.
2. Scheduling and Cancellation
Customers must provide at least 24 hours' notice for rescheduling or canceling appointments. Failure to provide adequate notice may result in a $50 rescheduling or cancellation fee.
3. Payment
Payment is due upon completion of the service. Cleen accepts credit card payments only and does not accept cash, debit card, or check payments.
4. Insurance and Liability
Cleen's detailers are professionally trained and the company is fully insured up to $2 million. Cleen is not responsible for any pre-existing damages or any liability for electrical damage to the vehicle unless Cleen determines itself to be at fault based on its own assessment, in which case the liability will be limited to a maximum of $1,000. Since Cleen is not aware of the existing condition or state of a vehicle that it is servicing, the company cannot take liability for any issues that are caused to the electrical work in the vehicle after the detailing has finished. However, if issues do arise, Cleen is willing to investigate internally and determine a maximum amount that it will compensate to the customer for the damages that are incurred, if the company determines that Cleen was partially or fully at fault for the electrical issues related to the vehicle as a result of the detailing.
5. Weather
In the event of rain or other adverse weather conditions, Cleen's team will proceed with the appointment using canopies and rain suits to complete the service without the need for rescheduling.
6. Access to Water and Electricity
For services in Ottawa, Cleen will provide its own water and electricity in the majority of cases, however for exterior services we may need to use additional water by connecting our hose to your outdoor tap. If you book an exterior service but do not have an outdoor tap, please note this in your booking so we can ensure to prepare additional water in advance.
7. Communication Policy
By booking a service with Cleen, the Customer consents to receive communications, including emails and text messages, regarding their booking, appointment updates, and other related information. Cleen will use the Customer's contact information provided during the booking process to send these communications. The Customer's information will not be shared with third parties for marketing purposes without their consent.
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