Cleen Detailing — Terms of Service
Last Updated: March 6, 2026
These Terms of Service ("Terms") govern the booking and provision of mobile detailing services by Cleen Detailing ("Cleen", "we", "our", or "us"). By booking a service with Cleen, the customer ("Customer") agrees to these Terms.
1. Services
Cleen provides mobile car detailing services at the Customer’s specified location and supplies the equipment, tools, and cleaning products necessary to perform the booked services.The Customer agrees to provide reasonable and safe access to the vehicle during the scheduled appointment.Cleen’s services are cosmetic cleaning services only and do not include mechanical inspection, diagnosis, or repair of any vehicle components.
2. Scheduling, Rescheduling, and Cancellation
Customers may cancel or reschedule their appointment free of charge up to 48 hours before the scheduled service time.Cancellations or rescheduling requests made within 48 hours of the appointment may incur a $100 late cancellation or rescheduling fee.Cleen reserves the right to reschedule appointments due to operational constraints, severe weather, equipment issues, or unsafe service conditions.
3. Arrival Window and Customer Readiness
Cleen provides customers with an estimated arrival window for each appointment. While Cleen makes reasonable efforts to arrive within the scheduled window, arrival times may vary due to traffic, weather, or delays from earlier appointments.Customers are responsible for ensuring that the vehicle and service location are ready and accessible when Cleen arrives.If Cleen arrives within the scheduled arrival window and the vehicle is not ready for service, Cleen will wait up to 10 minutes after arrival for the Customer to make the vehicle available.If the Customer is not ready within this waiting period, Cleen reserves the right to cancel or reschedule the appointment so that the service team can remain on schedule for other appointments.Unless otherwise agreed upon with the Customer, such cancellations or rescheduling may incur a $100 missed appointment fee.
4. Payment
Payment for services is due upon completion of the service and will be processed using the credit card provided during booking.If payment is not successfully processed at the time of service completion, Cleen reserves the right to charge the card on file.Any unpaid balance remaining 10 business days after the service date will incur interest at a rate of 2% per month (24% annually) until paid in full.The Customer agrees that Cleen may charge the card on file for outstanding balances, cancellation fees, missed appointment fees, or additional authorized services.
5. Weather Policy
Cleen operates in most weather conditions, including light rain, using protective equipment where necessary.In cases of severe weather or unsafe working conditions, Cleen reserves the right to reschedule the appointment.
6. Vehicle Access and Service Conditions
The Customer must ensure that the vehicle is accessible and located in a safe environment for the detailing service.If the vehicle is not accessible at the scheduled appointment time or conditions prevent the service from being performed, Cleen may treat the appointment as a late cancellation and apply the applicable cancellation fee.
7. Access to Water and ElectricityCleen typically provides its own water and electricity for services. However, certain exterior services may require access to an outdoor water tap.If an exterior service is booked and an outdoor tap is unavailable, the Customer should indicate this during booking so Cleen can prepare additional water supply.
8. Personal Belongings
Customers are responsible for removing all personal belongings and valuables from their vehicle prior to the service.Cleen is not responsible for lost, stolen, or damaged personal items left inside the vehicle before, during, or after the service.
9. Vehicle Condition Documentation
Cleen does not perform a comprehensive inspection of the vehicle prior to service.Customers are encouraged to document the condition of their vehicle before the service, including photographs of the exterior and interior, if they wish to raise any concerns regarding the vehicle’s condition after the service.Due to the wide variety of vehicle ages and conditions, Cleen cannot verify all pre-existing damage prior to beginning service.Cleen technicians may take photographs of the vehicle before and after the service for quality assurance and documentation purposes.
10. Liability Limitations
Cleen is not responsible for pre-existing damage, including but not limited to:scratchesdentspaint defectsworn materialsloose trim or componentsfailing sealselectrical faultsmechanical issuesCleen’s services are cosmetic cleaning services and do not involve mechanical or electrical inspection of the vehicle.Due to the varying age and condition of vehicles, Cleen cannot be responsible for failures of mechanical or electrical components that occur during or after the service unless such damage is clearly demonstrated to have been directly caused by negligence during the detailing service.Vehicles may contain aging or defective components that may fail during or after cleaning. Cleen cannot assume responsibility for such failures.To the maximum extent permitted by law, Cleen’s total liability for any claim arising from a service appointment shall not exceed $1,000 per service appointment.Cleen shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of vehicle use, rental vehicle costs, or lost income.
11. Reporting Service Issues or Damage Claims
If the Customer believes an issue occurred during the service, the Customer must notify Cleen within 24 hours of service completion.Claims must be submitted by email to:hello@cleendetailing.comThe claim must include:• a description of the issue
• photographs clearly showing the alleged damage
• photographs showing the vehicle condition before and after the service, if availableCleen reserves the right to inspect the vehicle before determining responsibility.Claims submitted after 24 hours may not be accepted because the condition of the vehicle cannot be reasonably verified.
12. Service Satisfaction and Corrections
If the Customer is not satisfied with the quality of the service, the Customer must notify Cleen within 24 hours of service completion.Cleen will be given the opportunity to inspect the issue and reasonably correct the service, which may include re-performing portions of the detailing service.Refunds will not be issued unless Cleen determines that the service cannot reasonably be corrected.
13. Right to Refuse or Discontinue ServiceCleen reserves the right to refuse or discontinue service if:the vehicle condition poses health or safety risksthe working environment is unsafethe vehicle condition prevents the service from being performed effectivelythe Customer fails to provide reasonable access to the vehicle
14. Photo and Media Use
Cleen technicians may take photographs or videos of vehicles before, during, or after service for documentation, quality control, and training purposes.Cleen reserves the right to use images of serviced vehicles for marketing, promotional, and portfolio purposes, including on its website, social media platforms, and advertising materials.When using such images publicly, Cleen will ensure that no personally identifiable information (PII) is disclosed. License plates, addresses, and other identifying information will not be shown.
15. Customer Reviews and Testimonials
Cleen may share customer reviews or testimonials on its website or social media platforms.When sharing reviews publicly, Cleen will only display:• the customer's first name and last initial
• the general area or part of the city where the customer residesCleen will not disclose personal contact information or other personally identifiable details.
16. Communications
By booking a service with Cleen, the Customer consents to receive communications related to their booking, including appointment confirmations, reminders, and service updates via email or text message.Customer contact information will not be shared with third parties for marketing purposes without consent.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada.
18. Acceptance of Terms
By booking a service with Cleen Detailing, the Customer confirms that they have read, understood, and agree to these Terms of Service.
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